Frequently Asked Questions
What licensing options are available?
We support two licensing mechanisms:
- Online Account (Recommended) - Sign up with your email and log in through the add-in. This is our modern subscription-based licensing with 7-day free trial and easy access from multiple computers.
- Product Key (Legacy) - Traditional perpetual license activated with a product key. This method is primarily for existing customers with perpetual licenses purchased before our subscription model.
New customers are encouraged to use the online account option for the best experience.
Does Petroleum Office work with Office for Mac?
Petroleum Office is available only for Excel 2010, 2013, 2016, 2019 and Office 365 for Windows. We have looked into developing a Mac version of Petroleum Office, but unfortunately, Office for Mac doesn't provide the necessary interfaces.
How can I update?
To update an existing copy of Petroleum Office, just install the new version over the existing copy. It's that simple.
I lost my license code. Can you help?
Simply send us a message with enough details to identify your order (usually your email address is all we need), and we will resend your license details as soon as possible.
Petroleum Office isn't working as expected. What can I do?
The first thing you should check is whether you are using the latest version of Petroleum Office. You can do this by clicking the Check for Updates button in the Petroleum Office Ribbon.
If your version of Petroleum Office is up-to-date, please contact us describing the problem.
We will do our best to get back to you with a solution.
How do I enter my license code to unlock the full version?
To enter the license details, please start Excel, and switch to the "Petroleum Office" Ribbon. Next, click the "Settings" button and choose "Licensing" tab and click "Activate". Follow the dialog and input license code sent in your order confirmation email.
I installed the add-in but it didn't appear in Excel.
Most likely you need to run the setup file as Administrator. Right-click on setup file and choose "Run as administrator". Also check the documentation section for more suggestions.
Still have questions? Contact us for help.